As 2024 draws to a close, we’re taking a moment to reflect on an extraordinary year at Patchworks. From exciting customer launches to milestone events and delivering exceptional value during peak trading, this year has been about driving real impact for the retail and e-commerce communities we serve.

Here’s a look back at some of the key moments that made 2024 unforgettable.

Strengthening Our Ecosystem with Milestone Events

This year marked two pivotal events that brought together our partners, customers, and team to foster collaboration and share knowledge.

In February, we hosted our first Partner SKO (Sales Kick-Off), where we shared our vision for the year ahead, celebrated successes, and equipped our partners with the tools and insights to drive value for their customers.

Building on that momentum, October saw the launch of Patchworks Connect, our flagship event bringing together partners and customers to exchange ideas, explore new opportunities, and dive into the future of retail integration. The event underscored our commitment to building a connected, thriving ecosystem.

Welcoming Exceptional Brands

2024 has been a landmark year for customer launches, with incredible brands joining the Patchworks platform and showcasing the power of seamless integrations. From driving operational excellence to enabling exceptional customer experiences, these partnerships demonstrate the versatility and scalability of the Patchworks platform.

We also had tremendous feedback from Castore and Belstaff in their case studies.

We were proud to support Ocean Bottle in their mission to reduce ocean plastic waste, ensuring their operations could keep pace with their impactful global initiatives. For Bollin Group, operators of Mountain Equipment, Hilly, Ronhill, Magic Mountain, Stanley, Mondaine, we facilitated seamless growth across their portfolio of over 20 brands, enabling them to scale operations with confidence.

Luxury and lifestyle brands also leaned on Patchworks for their integration needs, with Abask and Cluse turning to our platform to streamline their operations and enhance customer satisfaction. Similarly, Green People, pioneers in organic skincare, and Seraphine, the maternity fashion leader, experienced the agility of a unified tech stack.

We also partnered with Mr Marvis, the masters of tailored men's essentials, to optimise their order management systems, ensuring smooth operations across every touchpoint.

These are just a few of this year’s collaborations that highlight Patchworks’ ability to empower brands in diverse markets, enabling them to scale smarter and grow faster.

Delivering Flawless Performance Throughout the Year 

In 2024, Patchworks not only strengthened its platform but also its commitment to building a thriving workplace culture. Recognised as one of the UK’s Best Companies to Work For by Breakthrough Culture, this accolade reflects our dedication to fostering an environment where innovation, collaboration, and growth thrive. Paired with our ISO 27001 and SOC 2 certifications, as well as our status as a MACH Alliance 2025 Certified Member, we’ve reinforced our position as not just a leader in retail integrations, but also a trusted, secure, and people-first organisation. Together, these achievements reflect our dedication to delivering secure, scalable, and future-ready solutions for retailers and brands worldwide.

Peak trading during Black Friday and Cyber Monday demonstrated the reliability and scalability of the Patchworks platform. With a year-on-year increase in operational activity of over 300%, allowing them to focus on delivering great experiences to their customers.

Whether processing hundreds of millions of transactions or optimising order flows, Patchworks proved to be a trusted partner during the most critical trading periods of the year. 

Partnerships That Deliver Value

Collaboration is at the heart of everything we do, and 2024 was no different. Strengthening relationships with our partners has allowed us to deliver even more value to our shared customers. By working alongside world-class technology providers and agencies, Patchworks has expanded its reach and impact, helping brands grow smarter and faster.

We’ve had some fantastic launches this year. Check them out below- just to name a few!

• Bemeir (USA-based ecommerce success agency) launched Supplyline Medical on the Patchworks iPaaS platform, connecting NetSuite and Shopify.
• Inviqa completed a migration for TEVEO, transitioning from Tapestry to Core and integrating Shopify, NetSuite, eHub, and Narvar.
• Underwater Pistol integrated Shopify Plus with Bleckmann for LYMA using the Patchworks platform.
• Knotted Commerce launched Jacuzzi, integrating Shopify Plus and NetSuite.

Sharing Insights with the Industry

This year, we were proud to launch a series of blogs and resources designed to empower businesses. Highlights included:

• “Breaking Down Silos: How Mid-Market Companies Can Achieve Unified Systems”
• “The Secret to Scaling E-Commerce Operations: Integrations That Drive Revenue”
• “Process Flaws to Process Flows: Solving Black Friday Headaches with Patchworks”

These resources reflect our commitment to supporting our customers with actionable advice for overcoming challenges in the ever-evolving retail landscape.

Looking Ahead to 2025

Our roadmap for the year ahead includes expanding our partner ecosystem to unlock new opportunities for both our partners and their customers. Following the success of Patchworks Connect, we’re planning even more collaborative events to foster innovation in the integration space.

On the technology front, we’re doubling down on enhancing our platform’s adaptability and performance. This means greater customisation options, more streamlined onboarding processes, and faster time-to-value for customers. Whether it’s simplifying complex tech stacks for mid-market companies or enabling enterprise clients to scale globally, Patchworks will remain the go-to platform for seamless integration.

But 2025 isn’t just about technology—it’s about people. We’re committed to nurturing the talent and creativity that fuels our success. Together, with our customers, partners, and team, we’re excited to build on our momentum and continue delivering integration solutions that drive growth, efficiency, and innovation in retail and beyond.

"2024 has been a phenomenal year of growth and innovation for Patchworks, but more importantly, it's been a year of meaningful impact for our customers and partners. As we look to 2025, we're doubling down on our mission to help brands simplify their operations and scale without limits. Here’s to 2025—a year of growth, innovation, and collaboration!" Jim Herbert, CEO of Patchworks.

To our customers, partners, and the incredible Patchworks team—thank you for being part of this journey. The best is yet to come.

Learn more about how Patchworks can support your growth in 2025.