Skip to content

Become a Patchworks Partner

Patchworks Connect

YOUR TRIBE, YOUR TECH, YOUR FUTURE

Presented by: Patchworks

Date: Thursday 3rd October 2024

Venue: Bikeshed, 384 Old Street, London EC1V 9LT

Welcome to Connect. A chance to develop new connections in an inspiring venue with our tribe of customers, partners, technology experts and enthusiasts. In a world where SaaS is even more fragmented, "switched-out" more often and with greater focus on ROI each time, we want to focus our agenda on some of the "of the moment" issues facing brand owners and retailers running digital businesses.

Join us for an unforgettable day as we bring you an exhilarating lineup of sessions. Engage in dynamic keynotes, interactive Q&A sessions, thought-provoking panels, hands-on workshops, and so much more. Don’t miss this chance to connect, learn, and be inspired!

About the event

Dive into pressing topics such as:

  • The "Lean" Tech Stack: Has your stack become bloated? Discover strategies to streamline it and drive your margins simultaneously

  • The Pain of Poor Integration: Examine the consequences of lazy integration and identify who holds accountability.

  • Synergy in a Composed Stack: Is your composed stack ever going to be more effective and efficient as the old world?

  • Trading a Composed Tech Stack: Explore data centralisation and the ease of managing a fragmented digital stack.

  • Middleware - Build or Rent?: Is building your own just ego? OR - is it your own IP?

  • Growth in a Fragmented Tech World: Navigate growth challenges in an increasingly fragmented technology scape.

Thank you to our sponsors

Why join this event?

At Patchworks we are fully committed to the ecosystem. In the new world customers, vendors and agencies win and lose together - we’re on the team.

  • 1

    Connect

    with a diverse tribe of thought leaders, industry peers and technical experts. Connections are our super-power.
  • 2

    Learn

    alongside authentic speakers, visionary experts doing the job and technology experts as they share best practices for success.
  • 3

    Explore

    plenty of networking opportunities, workshop sessions, Patchworks partners offerings and an unmatched vibe.

Speakers confirmed for 2024

We're delighted to introduce the fantastic guest speakers who will be participating in our keynotes, panels, fireside chats, and workshops, all led by industry heavyweights!

  • Leon will share insights on leveraging technology for business growth and efficiency, drawing from his extensive experience in driving digital transformation and innovation.

    Leon Shepherd

    CIO/CTO at Castore

  • Specialising in system integrations and skilled in managing end-to-end ecommerce infrastructure, Luke has driven process improvements with a focus on automation and will share his experience gained over the years.

    Luke Lennon

    Tech Operations Analyst at Castore

  • Navid is a seasoned expert in implementing cutting-edge tech solutions to enhance business operations and will share his insights on leveraging tech for competitive advantage.

    Navid Jilow

    Director of Technology at Belstaff

  • Expert in driving customer acquisition and brand growth, Jake will share his strategies for successful growth marketing, offering valuable insights into customer engagement and brand expansion.

    Jake Newbould

    Growth Marketing Director at Sarah Raven

  • Technology Director Carole has extensive experience aligning technology strategy with business vision. Focused on innovation and execution, she expertly drives growth and brand recognition. Carole will share her insights this October.

    Carole Kingsbury

    Chief Technology Officer at C&C

  • Boasting over 20 years of experience in information technology and passionate about driving digital transformation, process optimisation and automation to enhance business performance and will be sharing his insights this October.

    Nick Owen

    Chief Technology Officer at OKA

  • Iestyn has over 20 years of agency and start-up experience. Before joining blubolt, Iestyn was Managing Director of Southeast Asia at Overdose, working with brands such as Bata, Crate & Barrel, Moet Hennessy, Specialized and Samsung. Prior to Overdose, Iestyn served in various leadership roles with Unlimited Group, Isobar, R/GA and The Mission Group in London and Singapore, working with clients such as Unilever, Nike, Netflix, Uber, Guinness, Virgin, O2 and Diageo.

    Iestyn Keyes

    CEO at blubolt

  • Matt is an accomplished and versatile professional with over 16 years of experience in various fields, ranging from eCommerce to finance. Currently, Matt is the eCommerce and Marketplace Manager at Green People, a leading natural and organic beauty brand, where he spearheads the company's online growth and expansion across Europe and beyond.

    Matt Burgess

    Ecommerce and Marketplace Manager at Green People

  • After three years as a Consultant at Monitor-Deloitte, Fer embarked on the journey of working in the Growth teams of various startups. With entrepreneurship deeply rooted in his family, he decided to start his own venture—a project aimed at transforming the returns experience for both brands and customers. His vision was to create a transparent and honest process, turning returns and exchanges into opportunities for merchants. This vision led to the founding of Reveni.

    Fer Pedraz

    Co-Founder and CEO at Reveni

  • Meriel Neighbour leads digital product delivery and transformation at Clarks, overseeing complex integrations across their digital ecosystem. At Patchworks Connect, she will share insights on overcoming "integration horrors"—from common pitfalls to practical strategies for seamless digital transformation.

    Meriel Neighbour

    Head of Digital Product Delivery & Transformation at Clarks

  • As Solution Architect at Castore, Martin Tonge specialises in navigating the complexities of high-performance ecommerce systems. At Patchworks Connect, he'll explore how to simplify ultra-complex ecommerce landscapes, sharing strategies for streamlining processes and enhancing operational efficiency.

    Martin Tonge

    Solution Architect at Castore

  • As Head of Customer Care at ME+EM Ltd, Rosie leads a dedicated team committed to delivering exceptional service support and styling advice to their valued customers. At ME+EM, a renowned luxury, women's fashion brand, she focuses on customer satisfaction and operational efficiency, leveraging data-driven insights to remove pain points and drive initiatives that enhance the customer experience and build lasting relationships. She is dedicated to ensuring that every interaction with ME+EM reflects the brand's commitment to quality and excellence

    Rosie Duffy

    Head of Customer Care at ME + EM

Agenda

Time

ARCH 4: Main Stage

ARCH 3: Workshop / Networking

09:45
Registration & Networking Breakfast
10:20
Welcome

With Jim Herbert, CEO at Patchworks

10:40
Belstaff: A Truly Modern Transformation

Navid Jilow, Director of Technology at Belstaff will deliver our Opening Keynote

25 minutes Q&A
11:00
The Shifting Sands of Growth: Opportunities and Challenges

Fireside Chat & Q&A with Jake Newbould, Growth Marketing Director at Sarah Raven

Moderated by Bigcommerce

11:20
Break
Break
11:45
Spotlight Session

Moderated by Visualsoft

12:05
Integration Horrors: How to Face Up and Avoid the Fear

Panel Session with

Nick Owen, Chief Technology Officer at OKA

Carole Kingsbury,Chief Technology Officer at C&C

Meriel Neighbour Head of Digital Product Delivery & Transformation at Clarks

Moderated by Patchworks

Workshop & Group Dicussion

Sponsored by Bigcommerce

13:00
Lunch Break
Lunch Break
13:50
What Clients Really Need From Their Agency Partners

Spotlight Session with
Matt Burgess, eCommerce and Marketplace Manager at Green People

Moderated by Iestyn Keyes, CEO at blubolt

Beyond the Checkout - The Power of Post-Purchase Care and Future Trends in the Post Sales Experience

Spotlight Session with
Rosie Duffy, Head of Customer Care at ME+EM
Moderated by Reveni

14:05
Keynote Speaker

Keynote Speaker: To Be Annouced

Workshop & Group Dicussion

Middleware...
To build or rent?
Is building your own ego?
OR - is it your own IP?

14:25
Fireside Chat

Moderated by Jim Herbert, CEO at Patchworks

Workshop Continued
14:55
Break
Break
15:20
The Castore Story: Ultra Complex eComm Made Simple

Panel Session with

Leon Shepherd, CTO at Castore

Luke Lennon, Tech Operations

Analyst at Castore 
Martin Tonge,

Solution Architect at Castore 



Moderated by Jim Herbert CEO at Patchworks

Workshop & Group Discussion

The lies about low code...

16:05
Keynote Speaker

To Be Annouced

16:25
Final Remarks

With Jim Herbert, CEO at Patchworks

16:40
Drinks & Networking
Drinks & Networking
19:00
Event Closes

Venue Details

Nestled in the heart of London, Bikeshed is a unique and versatile venue perfect for industry leaders to learn, network, and unwind. Renowned for its industrial-chic ambiance, the space offers an engaging and dynamic environment that fosters creativity, collaboration, and learning opportunities.