Transform inefficiencies into streamlined excellence with Patchworks' latest feature update—the Real Time Callback Shape

Why This Matters 

Modern retail and eCommerce demand instant, accurate communication between systems to meet customer expectations. Whether it's synchronising inventory, responding to customer queries, or providing live shipping updates, delays and inaccuracies are no longer an option. 

Our Real Time Callback Shape delivers seamless, synchronous communication, enabling your business to optimise operations, exceed customer expectations, and maintain a competitive edge. 

What Makes It Exceptional 

The Real Time Callback Shape empowers businesses to:

• Leverage Real-Time Responses: Achieve instantaneous communication across systems, without the need for manual interventions. 
• Streamline Workflows: Create smooth operational processes that minimise inefficiencies and delays. 
• Enhance Customer Experience:Provide accurate, instant results to meet the rising demands of today’s consumers. 

How It Works 

The Callback Shape creates a direct link between systems, ensuring a real-time data flow that’s incredibly efficient and accurate. Here's how it functions within your processes:

1. Insert a Callback Trigger to initiate an API request at the desired point in the workflow. 
2. Integrate the Callback Shape to retrieve and return actionable data in real time. 
3. Allow the dedicated callback queue to prioritise and deliver instant, synchronised results. 

This translates into faster responses, optimised processes, and enhanced service quality. 

Real-World Impact 

Our Callback Shape is already transforming businesses with standout use cases such as:

Unified Data Retrieval for Customer Service - A customer service platform frequently handles support queries tied to order IDs. With the Callback Shape:

1. The system sends an order ID to Patchworks.
2. Patchworks retrieves synchronised data from multiple platforms like ERP, eCommerce, and WMS, then transforms it into a consolidated, structured response.
3. Support teams gain instant access to all relevant order details in a single location, enabling faster resolutions and ensuring superb customer satisfaction.
   
   

Dynamic Shipping Integration for eCommerce - An eCommerce retailer aims to provide real-time shipping estimates, including costs, delivery times, and serviceable zones:

1. At checkout, the Callback Shape integrates directly with the retailer’s shipping provider API.
2. It calculates accurate, live data including rates, service availability, and timelines.
3. Customers receive dynamic updates, enhancing engagement and reducing cart abandonment

Why Patchworks? 

With over a decade of experience in retail and eCommerce integrations, we’ve tailored the Callback Shape to the unique challenges your business faces. Here’s what sets us apart:

• True Real-Time Intelligence: Retrieve data immediately, providing actionable results when they’re most needed. 
• Ease of Use: Intuitive enough for non-technical users, enabling faster implementation and adoption. 
• Reliability You Can Trust: Our dedicated callback queue guarantees prioritised processing, ensuring your business operations are always on point. 

Get Started Today 

The Real Time Callback Shape isn’t just a feature—it’s a strategic advantage. Enable your business to evolve with the speed and precision that today’s market demands. 

Contact Patchworks to learn how the Real Time Callback Shape can revolutionise your operations. Book a demo today and discover the future of streamlined data-driven workflows. 

Together, we’ll help your business lead the retail and eCommerce landscape with unmatched efficiency and customer experiences.